The Outreach programme, a series of nationwide community meetings, aims to clarify the scope and responsibilities of the IRC as a regulator as well as seeking valuable feedback from consumers around the country. The IRC considers outreach an essential part of its communications strategy since customer feedback will be analysed to inform and make relevant, decision making and rule formulation for the sector.
With only two more sessions lined up for this first phase of the programme, the IRC’s Public and Consumer Relations Consultant believes there has been good progress made in familiarising the public with the IRC.
“Initially, people thought we were some obscure branch of DOMLEC or had not heard about us at all. The outreach programme has allowed us to explain our role and cement in the minds of those we have reached the, nature of our relationship with the utility, the country’s economic development and of course with them, as consumers.”
Thalia Remy – Public & Consumer Relations Consultant
The final meeting of the first phase of the IRC’s Community Outreach Programme takes place in September 2009 at Castle Bruce.
Electricity customers in Castle Bruce and neighbouring communities are asked to listen/look out for updates on time and venue in the media and through the Village Council.
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