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FAQs

Where Do I Go To Complain?

You can visit the IRC’s Public & Consumer Relations Division at 42-2 Kennedy Avenue (upstairs Subway) or call 767 440 6634/7247. You can also email complaints@ircdominica.org or complete the complaints form on the website.

What Info Should I Provide?

Your account number and any bills related to the problem. Letters, notes from telephone calls and anything relevant to your case.

What If I Disagree With The IRC Ruling?

If either you or the company is dissatisfied with the outcome of the complaint, or if the company has not acted on the outcome, you should inform the IRC and a Formal process may be initiated where the matter is referred to the Board of the Commission.

Can The IRC Make DOMLEC Comply?

The Electricity Supply Act gives the IRC full authority to regulate licensees such as DOMLEC. The licensee is obligated to supply information and comply with the rulings of the Commission.

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