Still, have questions? Before contacting us you might want to look through the questions and answers in this section.
Please click on the questions in order to read the answers.
What Info Should I Provide?
What If I Disagree With The IRC Ruling?
Can The IRC Make DOMLEC Comply?
What is the role of the IRC?
Who does the IRC regulate?
As such, the IRC exercises regulatory oversight of persons authorised to provide these prescribed utility services. These includes the Dominica Electricity Services (DOMLEC) and any Independent Power Producers (IPPs) that are licensed to operate within the sector.
How can the IRC assist utility consumers?
The IRC assists utility consumers through various means which include:
- Ensuring that the environment is created for the efficient, safe and reliable delivery of service to utility customers at a reasonable cost.
- Providing an avenue of appeal to utility customers ; and, establishing the agreed quality of service standards (QSS), some of which (i.e. the guaranteed standards) attract a compensatory payment to the customer when the companies are in breach.
What are Guaranteed Standards?
If DOMLEC fails to comply with the standards, the affected customer is entitled to compensation and should submit a claim – where compensation is not automatic.
How is the IRC funded?
What are the powers of the IRC?
To whom does the IRC report?
Where Do I Go To Complain?
If I have a problem with a utility company, how can I get in touch with the OUR?
The IRC can be contacted by using any of the following means:Email: email@example.com
Telephone: +1(767) 440-6634/6635/7247
In person and regular mail at:
42 Cork Street, PO Box 1628
However, the Consumer Affairs Department is open to the public between the hours of 8:00 a.m. and 4:00 p.m. Mondays to Fridays.
It is important to note that the IRC provides an avenue of appeal for utility customers. Therefore, customers need to first exhaust the complaints procedure at the service provider i.e. DOMLEC so that they will be able to appeal the company’s decision to the Commission.
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