Make a Complaint

To file a complaint Online with the IRC against a Service Provider with whom you have an unresolved complaint, you should fill out this form. The IRC can only process complaints that have been first filed with the Service Provider in question.

Personal Details

Physical Address

Complaint Details

You must complete the captcha to Submit the Form.
Testimonial
Rosette Germaine
Rosette Germaine

After Hurricane Maria was quite a challenging period for my family and to get my home electrified. What a relief that was when the IRC intervened. That …

Testimonial
Mary-Ann George
Mary-Ann George

As an elderly, it is a relief to know that there is someplace to call when in need. Thank you, IRC, the street lights have been restored by …

Testimonial
Cynthia Bellot
Cynthia Bellot

I learned about the IRC through one of their Health & Safety Campaign. I am happy to say that finally no more threat of rotten pole over my residence. …

Testimonial
Pinard Joseph
Pinard Joseph

I have a very good relationship with the IRC. Great customer service, prompt attention. If you are a consumer of electricity, find out how you can benefit …

Testimonial
Gilbert George
Gilbert George

IRC played a key role in getting our Distributive Energy System connected by providing critical solutions during times of conflict with the grid operator. …

01
Informal Complaints Process
02
Formal Complaint Briefing
03
Commission's Consideration of Complaint
04
Commissioner to Review Complaint
05
Utility to Reconcile the Matter
06
Resolution, Settlement or Dismissal