Make a Complaint

To file a complaint Online with the IRC against a Service Provider with whom you have an unresolved complaint, you should fill out this form. The IRC can only process complaints that have been first filed with the Service Provider in question.

    Personal Details

    Physical Address

    Complaint Details

    You must complete the captcha to Submit the Form.
    Testimonial
    Rosette Germaine
    Rosette Germaine

    After Hurricane Maria was quite a challenging period for my family and to get my home electrified. What a relief that was when the IRC intervened. That …

    Testimonial
    Mary-Ann George
    Mary-Ann George

    As an elderly, it is a relief to know that there is someplace to call when in need. Thank you, IRC, the street lights have been restored by …

    Testimonial
    Cynthia Bellot
    Cynthia Bellot

    I learned about the IRC through one of their Health & Safety Campaign. I am happy to say that finally no more threat of rotten pole over my residence. …

    Testimonial
    Pinard Joseph
    Pinard Joseph

    I have a very good relationship with the IRC. Great customer service, prompt attention. If you are a consumer of electricity, find out how you can benefit …

    Testimonial
    Gilbert George
    Gilbert George

    IRC played a key role in getting our Distributive Energy System connected by providing critical solutions during times of conflict with the grid operator. …

    01
    Informal Complaints Process
    02
    Formal Complaint Briefing
    03
    Commission's Consideration of Complaint
    04
    Commissioner to Review Complaint
    05
    Utility to Reconcile the Matter
    06
    Resolution, Settlement or Dismissal