IRC Quality of Service Standards in Force
DOMLEC has been instructed by the Independent Regulatory Commission (IRC) to adopt and implement the Guaranteed and Overall Quality of Service Standards published in the Commission’s Decision paper on October 10, 2009. An Administrative Order (Document reference: 2009/002/O) was issued to DOMLEC in December 2009 in line with the powers given to the Commission by Section 41 of the 2006 Electricity Supply Act. The Decision was made following months of stakeholder consultation on the proposed regime and various amendments to the original proposal. DOMLEC will report to the IRC on the Guaranteed Standards on a quarterly basis beginning March 2010. …
IRC Quality Of Service Standards Consultations End
The Independent Regulatory Commission has ended the first phase of its public consultation on the Quality of Service Standards for electricity supply. The consultations took place in Roseau, Grand Bay and Portsmouth on May 12, 27 and 28, 2009 respectively. IRC Executive Director, Lance McCaskey was pleased with the outcome so far. We are so glad that Dominican consumers turned out to have their say on issues which affect their electricity supply. We would have liked to have seen and heard from even more people but the feedback and suggestions we received have been valuable and will be explored and …
Stakeholders Consultation on Quality Service Standards
The Independent Regulatory Commission, Dominica’s regulator for the electricity sector, has presented a draft set of Quality Service Standards for public consultation. The introduction of a Quality Standards regime will help to ensure that the principles of competition are maintained, even in our current situation where DOMLEC has been granted an exclusive licence to generate, transmit and distribute electricity in Dominica. Quality Service standards will: [list silver_arrow] bring DOMLEC’s operating efficiencies under scrutiny, mitigate against the common occurrence of service quality reduction in times of increasing costs or pressure to reduce costs compensate consumers for any breach of the guarantees …
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