The Independent Regulatory Commission (IRC) Dominica’s electricity regulator is hoping to broaden public knowledge of its roles and functions through a series of nationwide community meetings. The first is scheduled for the north-western village of Dublanc on June 23, 2009, Dublanc Primary School from 6:00 p.m. to 7:30 p.m.
The Outreach programme aims to clarify the scope and responsibilities of the IRC as a regulator as well as seeking valuable feedback from consumers around the country. Following on the heels of Consultation meetings for Quality of Service Standards in the electricity sector, the IRC is hoping that people will turn out to find out how the IRC relates to them as consumers.
“We want to meet people face to face. It’s the best way we think to let people know that we’re serious about ensuring they get the best electricity supply and service for their dollar. But we also have to explain that it is our job to keep the electricity company in business. We’re here to ensure a fair deal all round and we want and need consumers to know that.”
Thalia Remy – Public & Consumer Relations Consultant
The IRC considers outreach an essential part of its communications strategy since customer feedback will be analysed to inform and make relevant, decision making and rule formulation for the sector.
The IRC Community Outreach Programme expects to go to the following communities from June to September:
- St. Joseph
- Vieille Case
- La Plaine
- Castle Bruce
Electricity customers in these and neighbouring communities are asked to listen/look out for updates on time and venue in the media and through their Village Councils.