The Independent Regulatory Commission (IRC) Dominica’s electricity regulator spent a stormy Friday evening in the warm and welcoming company of the people of Vieille Case last week. The July 17, 2009 meeting was the third stop in the regulator’s recently launched Community Outreach Programme following visits to Dublanc in June and St. Joseph earlier in July.
The Outreach programme, a series of nationwide community meetings, aims to clarify the scope and responsibilities of the IRC as a regulator as well as seeking valuable feedback from consumers around the country. The IRC considers outreach an essential part of its communications strategy since customer feedback will be analysed to inform and make relevant, decision making and rule formulation for the sector.
The IRC says these information sharing opportunities are already providing a valuable insight into the concerns of electricity customers in Dominica.
“Of course we have a general idea of the areas which are of concern to consumers. What the outreach programme allows is for us to learn whether or not we are correct and also to discover other less obvious problems. At the same time, consumers learn about the IRC’s role, power and responsibilities and how they can benefit from what we do.”
Thalia Remy – Public & Consumer Relations Consultant
The IRC Community Outreach Programme’s next stop is Marigot on July 27, 2009. Meetings in La Plaine, Canefield and Castle Bruce will take place during the summer.
Electricity customers in these and neighbouring communities are asked to listen/look out for updates on time and venue in the media and through their Village Councils.